7 Bank Customer Care Struggles Every Nigerian Can Relate To

VBank
October 9, 2020

There’s a reason that most Nigerians will wail in despair any time they have a banking issue that will require them contacting their bank’s customer care service. It’s because the customer care representatives at most Nigerian banks are…difficult, to say the least. Here are 8 Nigerian bank customer care struggles every Nigerian will relate to.

1) Trying to call your bank’s customer care numbers but none of them connects.

The whole idea of these numbers was to save people the stress of going into the banking halls. Why even bother with creating them if no one is going to make sure they actually work?

2) When one of the numbers finally goes through but you’re put on hold because “all available customer care representatives are currently busy”.

So you sit there, on hold, listening to the generic customer care music or (in more annoying cases) ads for every product the bank has.

3) When you’ve been on hold for an hour and suddenly realise that the number isn’t toll-free and your airtime will soon run out.

And you hope to God a representative gets to you before that happens. But they don’t.

4) So you send them a DM on one of their social media pages but all you get is an automated response and nothing else.

family whatsapp group

“Excuse me, can I speak to a human and not a robot?”

5) Eventually, you give up and decide to go the bank to meet a customer care representative in person but you meet a biblically long line.

Because there’s only one person attending to 600 people.

6) Or worse, you meet a freakishly long line because there’s no representative available for some reason.

“Is this really the time to go have lunch, ehn?”

7) When the customer care person said your problem will be fixed in 24 hours but it’s been 24 business days and it still hasn’t been fixed.

Then it occurs to you that they didn’t even try to fix your problem. In fact, due to the number of people they had to attend to, they probably forget about it the second you left.

Avoid all these struggles by banking with VBank. Along with many other perks that regular banks don’t offer, Vbank is a digital bank that has a customer care chat service with representatives available to help with your concerns and enquiries 24/7. The Vbank app is available for iOs and Android. Click here to download.

Sponsored by
VBank

Join The Conversation

Bring a friend.

You'll like this

Watch

Now on Zikoko

Buhari
December 1, 2020

President Muhammadu Buhari rode to office on the major campaign promise that his administration will put a final end to the Boko Haram insurgency. However, on Sunday, November 9th 2020, many Nigerians woke up to the news that suspected Boko Haram insurgents had killed more than 43 rice farmers in Garin Kwashebe, a rice farming […]

December 1, 2020

4:38 a.m.  I’m fully awake, I’ve taken a bath and I’m dressed in my all white. My roommates are beginning to let their guards down because it’s the last day. Why are they not awake by this time. They will blow the bugle now and they will start rushing. Anyways, let me go back to […]

December 1, 2020

Despite the scrapping of testing fees in government health facilities and the large donor funds Nigeria receives annually, one in five young persons have never tested for HIV. This statistics looks insignificant until you do the maths and realise at least 18 million people have no idea of their status. We must recognise that these […]

December 1, 2020

December 1st is World AIDS Day. It is a day to raise awareness about AIDS. We spoke to Doctor Opeyemi, to tell us some facts about the disease, common misconceptions and how to care for people living with AIDS. 1) AIDS AIDS (Acquired Immuno Deficiency Syndrome) is the late stage manifestation of the viral infection […]

Recommended Quizzes

November 20, 2019

Last month, we thoughtfully made a quiz telling you guys exactly when you’ll marry, but some of you claimed that your spouse was nowhere to be found. Well, now we’ve created one that’ll tell you exactly who you’ll be dragging down that aisle. Take and start planning that wedding: 11 Quizzes For Nigerians Who Are […]

November 27, 2019

Do you have a face that could make angels jealous, or should you really be walking around with a nylon bag over your head so you don’t scare children? Well, this quiz is here to answer that by telling you exactly how good-looking you are. Take and find out: 11 Quizzes That’ll Separate The Ajepakos […]

February 26, 2020

Are you all set for marriage, or are you still figuring it out? Well, if you’re curious to know the answer, then this is the quiz for you. All you have to do is create your own ideal Nollywood wedding film, and we’ll tell you if you’re ready to say “I do”. Go ahead:

October 30, 2019

2010 was a game-changing one for Nollywood, with our movies making serious cash and getting international acclaim. So, which of these hits released between 2010 and 2019 — from the pace-setting The Wedding Party to the divisive Trip To Jamaica — best suits your personality? Well, that’s what this quiz is here to answer:

More from Inside Life

December 1, 2020

4:38 a.m.  I’m fully awake, I’ve taken a bath and I’m dressed in my all white. My roommates are beginning to let their guards down because it’s the last day. Why are they not awake by this time. They will blow the bugle now and they will start rushing. Anyways, let me go back to […]

December 1, 2020

Despite the scrapping of testing fees in government health facilities and the large donor funds Nigeria receives annually, one in five young persons have never tested for HIV. This statistics looks insignificant until you do the maths and realise at least 18 million people have no idea of their status. We must recognise that these […]

December 1, 2020

December 1st is World AIDS Day. It is a day to raise awareness about AIDS. We spoke to Doctor Opeyemi, to tell us some facts about the disease, common misconceptions and how to care for people living with AIDS. 1) AIDS AIDS (Acquired Immuno Deficiency Syndrome) is the late stage manifestation of the viral infection […]

November 30, 2020

Last week, you, the viewers voted which contestants had to go. Sadly, the rest had to leave. Contestants were faced by two doors that decide their fates: the purple door which meant the contestant had to leave and the yellow door, which meant they still had a chance of winning the competition.  Davewills, G-Isaac, Melody […]

November 30, 2020

When Adam and Eve sinned against God, he was so pissed that he decided to burden humans with some crackheads called children for the rest of our lives. First, you are forever attached to your children, from birth till you die. For the first two years of their lives, you have to constantly take care […]

November 30, 2020

Yesterday, many parts of Nigeria experienced a complete blackout. Someone that knows someone that knows someone said it was the national grid that collapsed for the 482819th time. We don’t know why this happens all the time. It just does. So we made a list of things you should do while you’re waiting for them […]

November 29, 2020

The idea of a blind date sounds exciting, but nobody really knows what they’re getting themselves into. It can go rather well or horribly wrong. Let’s tell you a short story. One you probably know too well. 1. You are on your lane when your friends decide to set you up on a date You […]

Watch

Trending Videos

Zikoko Originals

November 2, 2020
'The Couch' is a Zikoko series featuring real life stories from anonymous people.
October 26, 2020
A collection of videos documenting some of the events of the EndSARS protests.
June 22, 2020
'The Couch' is a Zikoko series featuring real life stories from anonymous people.
June 22, 2020
Hacked is an interesting new series by Zikoko made up of fictional but hilarious chat conversations.
June 4, 2020
What happens when a group of chatty young Nigerians talk about things they're passionate about? You get Nigerians talk. A show that discusses very familiar struggles for the average Nigerian. From relationship deal breakers to sex education with Nigerian parents to leaving Nigeria, be prepared for a ride.
June 2, 2020
Quickie is a video series where everyone featured gets only one minute to rant, review or do absolutely anything.
May 14, 2020
Isolation Diary is a Zikoko series that showcases what isolation is like for one young Nigerian working from home due to the Coronavirus pandemic.
March 12, 2020
Life is already hard. Deciding where to eat and get the best lifestyle experiences, isn't something you should stress about. Let VRSUS do that for you.
February 6, 2020
Who doesn't want to find love? In our bid to help, we paired up a bunch of single Nigerians, sending them on an all-expense paid date, and interviewing them before and after they met.

Z! Stacks

Here's a rabbit hole of stories to lose yourself in:

Zikoko amplifies African youth culture by curating and creating smart and joyful content for young Africans and the world.
X